T.D.M. Customer retention service - this is how you can secure your regular customers continuously
In today’s intensive competitive situations it is more important then ever to keep in permanent dialogue with your customer, to know his needs and meet them. T.D.M. supports you along the way. The external impact of your company and the efficiency of your marketing- and sales activities will be determined and reviewed by us. With individual customer retention systems we stabilize critical business-relations and will timely counteract customer migration.
Why customer retention is so important
For customer retention, figures give clear message: dissatisfied customers will tell an average of about 8-10 people about their negative experiences. To sell a product to a new customer is 5-8 times more expensive as a sale to a regular customer. A company can increase his profit by 85%, when it increases the amount of retained customers by 5% a year. (Source: Kalakota/Robinson, Roadmap to Success, Reading, mass. 1999)
The T.D.M. Customer retention service offers you strong benefits
- Your company convinces through a sustainable customer service
- You can set yourself apart from your competitors
- Your satisfied customers become effective disseminators
- You will strengthen the relationship with your regular customers
- Customer migration tendency will be identified
